FAQs

Orders

Is there a minimum order?

There is no minimum order. However for UK orders, there is a small delivery charge of £7.50 if your order is under £50 +VAT.  All European and Rest of the World orders will have a £35.00 delivery charge.

For LSHTM staff and students only: there is a once a month delivery option to Keppel Street for a small charge. 

 

How can I check the status of my order?

You will receive an order confirmation with a unique number once you have placed your order. If you require a proof of delivery, another receipt or further information please call the appropriate number on the Streamline Contact page and ask for the LSHTM account manager.

 

How is my order packaged?

We ensure all shipments are packaged appropriately for the size and transportation method required. If a box we are sending out is not full, we make sure to fill the gaps with bubble wrap or paper so that items are kept secure during transit.

 

What happens if I need to cancel my order?

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must complete the cancellation form available here.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

 

Payment

What are your payment methods?

We accept all major credit and debit cards. Please note, we do not provide credit or accept bank transfer for website orders. 

 

Will I be Charged VAT and/or Duty on my Order?

For UK orders, there will be a 20% VAT charge at check-out stage. 

European and Rest of the World orders will NOT be charged UK VAT however will be subject to VAT charges according to the country of destination.    

These deliveries will be sent on a DAP service which means, the seller (Streamline Corporate) is responsible for the delivery of the goods to the named destination. That being said, the costs of carrying out all the necessary import formalities i.e. VAT and Duty are excluded and will fall to the consumer to pay these charges prior to receiving the goods.

Please use the following links for more information on this:

https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en#heading_2

https://www.avalara.com/vatlive/en/vat-rates/european-vat-rates.html

https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf

 

Delivery & Returns

How long does delivery take?

Items in stock and ordered before 14:00, Monday to Friday, will be dispatched the same day. UK orders will be dispatched on a next-day DPD delivery service, however, please allow up to 2 working days.

Otherwise, delivery times will vary depending on the item and the final location, European and Rest of the World deliveries will be sent using TNT, please allow up to 5 working days for delivery to these destinations.  Lead times are by nature approximate and based upon customs clearance and circumstances out of our control.

If you choose the Keppel Street end of month delivery option at the check-out stage, your order will be held until the end of the month and sent in bulk on the last working day to Keppel Street.  You will receive an e-mail with arrangements.  Orders will only be held for 5 working days.   

 

Are there any destinations we cannot deliver to? 

The only countries we cannot deliver to are Russia and Brazil, all other countries worldwide are possible. 

 

Can you distribute an order to multiple locations?

No, this will need to placed as two (or more) orders to ensure tracking of each delivery is possible.

 

If I do not like a product or the size is not right can the item be returned?

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Non-returnable items include (among other items) some health and personal care items.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please fill out and submit the online returns form available here and send your item to: Streamline Corporate Limited, 7 Queen Anne Drive Newbridge, Edinburgh EH28 8LH, UK.

You will be responsible for paying your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Can I get a refund if products have arrived damaged?

We only replace items if they are defective or damaged. Any damage caused to the goods in transit must be reported to Streamline in writing with photographic evidence of such damage within 5 days of delivery. To do this, fill out and submit the online returns form available here and send your item to: Streamline Corporate Limited, 7 Queen Anne Drive Newbridge, Edinburgh EH28 8LH, UK. 

This does not affect your statutory rights. 

For more information please read our Terms & Conditions

 

General

Where do the profits go?

Annual profits are donated to the LSHTM Fund supporting scholarships for the next generation of global health leaders.